Newcastle Intermediaries
Welcome to Newcastle Intermediaries. Our aim is to support the mortgage intermediary market by providing competitive products, coupled with excellent customer service. This is delivered by friendly, knowledgeable staff, helping you meet the needs of your customers.
Located in the North East of England, we are the intermediary arm of Newcastle Building Society, the 8th largest building society in the UK and the largest in the North East. We have a wealth of experience in intermediary lending and can be relied upon to deliver services that meet the needs of you and your customers.
Service Standards
Last updated: 17 August 2022
Our Mortgage Contact Centre and Underwriting Teams are currently experiencing a significant increase in call and application volume. We are working as hard as we can and will update the service standards on this page on a daily basis. Please continue to use our webchat feature for any general criteria queries. If you wish to discuss a new business enquiry, your dedicated Business Development Manager will be able to support your enquiry (find your BDM here). Thank you for your patience.
Application to offer time:
26 working days
Average call:
waiting time:
2.17 minutes
Document assessment time:
9 working days
New case assessment time:
11 working days
Average DIP referral time:
