Newcastle Intermediaries
Welcome to Newcastle Intermediaries. Our aim is to support the mortgage intermediary market by providing competitive products, coupled with excellent customer service. This is delivered by friendly, knowledgeable staff, helping you meet the needs of your customers.
Located in the North East of England, we are the intermediary arm of Newcastle Building Society, the 8th largest building society in the UK and the largest in the North East. We have a wealth of experience in intermediary lending and can be relied upon to deliver services that meet the needs of you and your customers.
Service Standards
Last updated: 12 ‑ 18 May 2022
Application to offer time:
12 days
Telephone
waiting time:
72.30% of calls answered in under 20 seconds
Document assessment time:
5 days
New case assessment time:
5 days
Average DIP referral time:
