Service Standards
Last updated: 29 November 2023
If you wish to discuss a new business enquiry, your dedicated Business Development Manager will be able to support your enquiry (find your BDM here).
Application to offer time:
7 working days
Average call
waiting time:
1 minute 43 seconds
Document assessment time:
1 working day
New case assessment time:
1 working day
Average DIP referral:
