We're currently experiencing high call volumes
We know that time is precious and we want to ensure the best possible experience for you and your clients. Our Business Development, Mortgage and Underwriting teams work tirelessly to ensure we maintain a high level of service for you and your clients.
Our Mortgage Contact Centre and Underwriting Teams are currently experiencing a significant increase in call and application volume. Please allow at least 14 working days after you submit an application before getting in touch, as we are working as hard as we can to access your application.
To speed up the application process, make sure to package the application to our standard requirements. We have also put together five top tips for a successful application to help make the process as simple, speedy and smooth as possible.
Contact us
Please continue to use our webchat feature for any general criteria queries. If you wish to discuss a new business enquiry, your dedicated Business Development Manager will be able to support your enquiry.
For more information about how we can help you do business:
Talk to your dedicated Business Development Manager or contact your Intermediary Support Team at Intermediary.lending@newcastle.co.uk or 0345 602 2338. Our lines are open 9am - 6pm Monday to Friday.