Dedicated service teams
We remain committed to providing excellent service to help you do business. We know that time is precious and we want to ensure the best possible experience for you and your clients. Our Business Development, Mortgage and Underwriting teams work tirelessly to ensure we maintain a high level of service for you and your clients.
View our latest service levels
Our team of Business Development Managers (BDMs)
Our BDMs are located UK-wide, and with a wealth of experience in the mortgage market, are dedicated to proactively developing long-lasting relationships with you.
We know that every client is different, which is why we take a flexible approach to lending. Our team are available to discuss any complex cases you have and help shape them for our underwriters to take a flexible approach, considering individual customer circumstances. Our team offer face-to-face or video appointments, as well as being on the other end of the telephone when you need them.
Package your cases for success
We know that time is precious and we want to ensure the best possible experience for you and your clients. With this in mind, our underwriting team have created five top tips for a successful application to help make the process as simple, speedy and smooth as possible.
- Check our criteria - before submitting an application, make sure you check our criteria to ensure we can help your clients with their mortgage requirements. Alternatively please contact your BDM.
- Calculate affordability - use our affordability calculator to determine whether we can lend your clients what they need.
- Provide full applicant details - on occasion, your Decision in Principle (DIP) may be referred to our underwriters. Please provide all relevant client information to support our underwriters and help your client.
- Follow the application checklist - to speed up the application process, make sure to package the applications to our standard requirements.
- Additional information - following submission we may ask for additional information. Please email this to us as promptly as possible to ensure a smooth journey for your clients.
To find out more about our products, criteria or to discuss an existing case, please get in touch with your dedicated Business Development Manager. Alternatively, you can contact our Intermediary Support team on 0345 602 2338 or reach us using our web chat.
Thank you for your support!
We were extremely proud to have been shortlisted in several categories at this year's What Mortgage Awards.
The voting stage has now closed and the winners will be announced next month. If you took the time to vote for us, we want to say a big thank you. We really appreciate your support.