Update on instructing physical valuations
In conjunction with our property risk partner and valuation panel manager, e.surv, we are pleased to announce that we have resumed physical valuations from Thursday 21st May. At this stage, these will be limited to:
- Properties in England only (As lockdown restrictions have not been lifted in Scotland and Wales at this time, they are unable to undertake any visits to properties)
- New Build / Self Build / Owner Occupied only
For all other current pipeline cases where the valuation had previously been placed on hold awaiting a physical inspection, our panel manager has begun contacting agents/vendors/customers for access from Thursday.
Please note that we will be working on the basis of clearing any backlog first, so the oldest instructions will be prioritised to ensure a fair approach to all customers.
The safety of both surveyors and our inhabitants is absolutely paramount in undertaking these inspections and therefore where we are unable to visit the property due to customers shielding or self isolating we will look to rely on a remote valuation subject to the property meeting our agreed criteria.
For any queries regarding the above please contact your local BDM or our Intermediary Support Team on 0345 602 2338 or intermediary.lending@newcastle.co.uk. Our lines and live chat are open 9am - 6pm Monday to Friday.