Help us to support your mortgage business
As one of the UK's largest Building Societies, we are committed to helping people to own their own home, taking care to personally assess each customer on their merits. Our underwriter, BDM and mortgage teams work tirelessly to ensure we maintain a high level of service for you and your clients. To help make your application process as simple and speedy as possible, we've put together some top tips for a successful application.
- Check our criteria - before submitting an application, make sure you check our criteria to ensure we can help your clients with their mortgage requirements. Alternatively please contact your BDM
- Calculate affordability - use our affordability calculator to determine whether we can lend your clients what they need
- Provide full applicant details - on occasion, your Decision in Principle (DIP) may be referred to our underwriters. Please provide all relevant client information to support our underwriters and help your client
- Follow the application checklist - to speed up the application process, make sure to package the applications to our standard requirements
- Additional information - following submission we may ask for additional information. Please email this to us as promptly as possible to ensure a smooth journey for your clients
Take a look at our packaging requirements.
At Newcastle Intermediaries, great products are underpinned by common sense underwriting and fantastic service. Our current service levels*:
- Over 72.64% of calls answered in under 20 seconds
- Average DIP referral response time 48 hours
- New application and document assessment time under 3 days
- Application to offer time of 10 days
*Correct as of 11 March 2022
Got a case in mind?
You'll need to be registered with us to place your cases. Registering is quick and straightforward with five key steps. We will ask you to:
- Read and accept our terms of business
- Provide your own personal details including the FCA number for your firm
- Confirm your address details and which club / network you are a member of
- Set up your user name, password and security question for future login
- We will then confirm that your application is complete
Already registered? Great, simply log in.
For more information about how we can help you do business:
Talk to your dedicated Business Development Manager or contact your Intermediary Support Team at Intermediary.lending@newcastle.co.uk or 0345 602 2338.